Please remember that our products are not drugs, nor are they a replacement for drugs and are not meant to treat, cure or prevent disease. Our products contain wholesome food ingredients, which support a safe and gradual but significant change, without drug related side effects. As part of a healthy lifestyle, the results you desire may occur gradually. We encourage you to use our products together with the four pillars of health taught in the science of Nutritional Immunology, which empowers people to improve their lifestyle by: (1) making balanced wholesome food choices, (2) staying positive and happy, (3) exercising daily, and (4) getting sufficient sleep.

The sediment in question is ginseng, which is a primary ingredient in the toTHINK beverage. This is normal. Our process involves cleaning, blending, and filtering the ginseng to maintain quality standards. While minimal sediment may remain, rest assured it is only the premium ginseng ingredient. 

To make sure you have a worry-free experience with our products, we follow a strict protocol for Beauty Essentials, Home Care items, Supplements, and Botanical Beverages. We remove any items from shipping if they have less than 3 months of shelf life remaining. Specifically, we pull products from our inventory 4 months before their expiration date.

The Orchestra packaging has been upgraded to new liquid stick packs, which improves convenience, and reduces waste. The Orchestra formula remains unchanged, the serving size remains the same (10ml), and the box still includes two packets of all 8 flavors: Jasmine, Kumquat, Cinnamon, Lime, Peppermint, Peach, Strawberry, and Mixed Fruit. 

Maltodextrin is made from corn, potato, wheat, rice, or tapioca starch. It serves as a minor filler in our products. The maltodextrin we use is from non-GMO plants. Starches like corn starch are frequently used in home cooking to thicken foods such as sauces or soups.

Blood glucose levels are not only affected by our food, but by multiple other factors, such as:

• Quantity of product consumed and other foods taken at the same time
• Levels of exercise
• Amount of dietary fiber
• Timing of meals
• Types of medication
• Severity of diabetes

If you would like to learn more, we encourage them to read our articles in E. EXCELs World Magazine issue Jan.-March 2024 and issue Oct.-Dec. 2022.

The caution statement on the Canadian label is a requirement from Health Canada to ensure compliance with regulatory standards and provide consumers with necessary safety information. Its commonly seen across different products if you look at any of the products purchased from a store or online; including these statements just ensure our products meet legal standard, safeguard our customers and maintain a high level of trust and quality for our users. If you compare a CA label side by side with a US label you can easily see the different requirements for each country. The following images are provided for visual comparison purposes only. Please note that they are subject to change.

The product contains osmanthus oil, but natural variations in the oils can result in slight differences in color. Additionally, exposure to temperatures slightly above our target during production may impact scent intensity and coloration. These variations are due to the natural properties of the oils and the precise heat required to achieve a uniform blend.

Rest assured, the balm remains completely viable, effective, and safe to use. Maintaining the highest quality of our product is, and always will be, our top priority!

Due to extreme heat during summer shipping months, and to ensure customer satisfaction and high quality standards, Gwei Hua Balm will only be available for pickup until June 1. Shipping will resume on September 1st.

It’s best to follow the recommended timing to help ensure the best results. However, our products can be taken anytime during the day, as they are simply food.

If a Distributor is dissatisfied for any reason with any E. EXCEL product, the Distributor may return the product for a refund by obtaining a Return Merchandise Authorization (“RMA”) number from E. EXCEL Distributor Services Department within 30 days of the date of purchase. The Personal Commission Volume associated with the products that are returned will be deducted from the returning Distributor’s PCV and any commissions paid to Upline Distributors. Shipping and handling charges are not refundable, and the Distributor is also responsible for return shipping and handling charges. 

The E. EXCEL product return policy includes all E. EXCEL products. The return policy does not apply to some limited promotional items, sales tools and literature. 

According to our policy, if you don’t meet the requirement of maintaining a minimum of 100 CV in your monthly subscription order, your account status will be automatically changed in the following month.

The Utah Dept of Agriculture and Food (UDAF) certifies that we are an inspected facility and manufacturing plant and that we have all the facilities to comply with the GMP’s for food and dietary supplements.  Our Standard Operating Procedures are written to meet or exceed the requirements of Title 21 Part 111 of the US Code of Federal Regulations: Current Good Manufacturing Practice in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements (21CFR111).  As a registered food/supplement manufacturer, we are subject to FDA audits.  Additionally, we use 3rd party laboratories to test our finished goods, ensuring that they meet specifications.

California Residents Only:

In 1986, the state of California passed an Act called, “The Safe Drinking Water and Toxic Enforcement Act.” The Act was designed to help protect California’s drinking water from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm. The Act contains a wide list of naturally occurring minerals and chemicals, which requires businesses to inform California residents about possible exposure at very low trace amounts. Because our wholesome products contain natural ingredients, it is possible that some of the natural substances on the list may from time to time be present in E. EXCEL products. The Act does not prohibit the sale of any products, but simply requires that products sold in California be labeled with a warning statement. Learn More